Privacy Policy

1. Information We Collect

We collect information you provide when you create an account, join a society, create visitor passes, make payments, raise complaints, or communicate in the app. This includes your name, email address, phone number, unit information, household details, visitor records, and the content needed to run the feature you use.

2. How We Use Your Information

We use this information to provide, maintain, and secure GateFlow: society operations, visitor management, communication, finance, and the features described in this policy. We do not use personal information to build profiles for sale. Personal data is not shared with advertisers and is not used to target an individual.

3. We Do Not Sell Your Data

GateFlow does not sell personal data. We do not rent it, trade it, or share it with data brokers, advertisers, or any other third party in exchange for money or other commercial benefit.

Personal information stays inside your society and the service providers named below, and only so GateFlow can function. A visitor record may be shown to authorized security staff. Maintenance and billing records may be shown to authorized administrators. That is operation of the society, not a sale of data.

4. Local Advertising

The ₹40 plan includes local advertisements inside the product. The ₹55 plan has no advertisements. These ads are meant for the local community. They are not a sale of personal data.

No personal data is shared for advertising. Names, phone numbers, email addresses, messages, visitor records, photographs, and other information that identifies a person are not sent to advertisers and are not used to target a person.

An ad may use society-level information so it can fit that community. That includes details such as society size, number of towers, households, active users, and population. Those figures describe the society as a whole. They are not a resident’s personal profile, and they are not sold.

5. Service Providers

We use a small set of providers to run specific parts of the product. They process data for GateFlow. They are not buyers of your data, and we do not permit them to sell it.

• Google Firebase is the database for GateFlow. Society and account records needed to run the platform are stored in Firebase. Your data is stored in India.
• Agora SDK provides voice calling. When a resident places or receives a call, call audio and the technical data required to connect that call are processed through Agora.
• Google Gemini powers Vigy, GateFlow’s intelligent assistant. A Vigy request is sent to Gemini together with the society context needed to answer it. We do not use your conversation data to train AI models. Vigy does not widen who is allowed to see a record.

6. Voice Calling

Voice calls between residents use the Agora SDK. Agora processes the call so the connection can be made. Call audio is not a product we sell, and it is not shared with other societies or with advertisers.

7. Vigy and Google Gemini

Vigy is GateFlow’s intelligent assistant layer. Queries you send to Vigy are processed by Google Gemini so Vigy can help you understand, search, and operate information your society already keeps in GateFlow. Gemini is a service provider for that feature. Your Vigy conversations are not sold, and we do not use them to train AI models.

8. Data Security

In-app messaging is end-to-end encrypted. Access follows the person’s role. Security staff see gate workflows, not the society’s full dataset. Visitor phone numbers are masked in relevant staff views. Sensitive staff screens are protected against screenshots and screen recording where the device supports it. Visitor photos can carry an identity watermark tied to the staff account viewing them.

9. Data Retention

We retain your data for as long as your account is active or as needed to provide the service. When you delete your account, we remove your personal data within 30 days, except where the law requires us to keep it. Records held in Firebase are deleted or retained on that same basis.

10. Your Rights

You have the right to access, correct, or delete your personal data. You can export your data or request account deletion through the app settings or by contacting us at privacy@gateflow.in.

11. Contact Us

For privacy-related inquiries, contact us at privacy@gateflow.in.